1. Introduction
Accomplish Care Chichester Ltd trading as The Care Pod values your privacy and is committed to protecting personal data. This policy explains how we collect, use, store, and share personal information in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Data We Collect

• Personal identification: name, date of birth, address, contact details

• Health and care information: medical history, care needs, risk assessments

• Financial information: invoicing and payment records

• Emergency contact details

3. How We Collect Data

• Directly from you, your carer, or representative

• From referral agencies (with consent or legal authority)

• Through service delivery (e.g., care notes, incident reports)

4. Legal Basis for Processing

• Consent

• Contract

• Legal obligation

• Vital interests

• Public task

• Legitimate interests

5. How We Use Data

• To provide safe, personalised care

• To meet contractual and legal obligations

• To communicate with you and your representatives

• To maintain accurate records for CQC and WSCC compliance

 

6. Sharing Your Data
We may share information with:

• Local authority social care teams

• Healthcare professionals

• CQC (for regulatory purposes)

• Law enforcement agencies (if required by law)

We do not sell personal data.

7. Data Security and Storage

• Data stored securely (locked storage or encrypted systems)

• Access limited to authorised staff

• Data retained for legally required periods, then securely destroyed

 

8. Your Rights
Under UK GDPR, you have the right to:

• Access your data

• Rectify inaccuracies

• Request deletion (where legally permissible)

• Restrict or object to processing

• Request data portability

9. Contact Us
For privacy concerns, contact:
The Care Pod – Privacy Officer
Tel: 07359 014682
Email: 

If dissatisfied, you may contact the Information Commissioner’s Office (ICO): www.ico.org.uk

Duty to Cooperate with WSCC
Under Section 45 of the Care Act 2014, The Care Pod will cooperate fully with WSCC Safeguarding Adults Board, social care teams, and other relevant agencies in the investigation and resolution of safeguarding concerns. This includes providing timely access to relevant records, participating in strategy meetings, and implementing agreed actions.